FAQ
Here are some common questions and concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@evessecrets.store
Due to the current situation regarding the COVID19, some parcels may experience severe delays to arrive. We can assure you that we are working tirelessly to dispatch your order on time but as the carriers are extremely busy your parcel may not arrive in the time frame we would expect. Please do keep checking your tracking information as this will be the most up to date details on the whereabouts of your order. We ask for your understanding and patience.
Yes, of course! It is still our goal to deliver the parcels as quickly as possible and our logistics department continues to work as usual despite the difficult circumstances.
In order to supply our customers while ensuring the safety of our employees, we have adapted our processes in the areas of logistics, shipping, supply chains and purchasing. This enables us to give priority to the storage and delivery of items. As a result, some of our delivery times are currently longer than usual. Thank you so much for your understanding in this difficult situation.
At EVE's SECRETS, we do everything we can to prevent the spread of the novel corona virus. The majority of all colleagues from the office move to the home office, our logistics are only open to our specialist staff, disinfectants and hygiene instructions have been increased significantly. Basically, the number of confirmed cases in our area is comparatively very low.
The simple answer is no, by no means.
Yes, we ship to most countries worldwide. If you live in a rural area or remote island — contact us first to make sure we can get your order to you safely.
We aim to deliver all our parcels within 10-20 working days, however during busy periods, deliveries may take a much longer. All customers are kept up to date on the status of their order as often as possible. However, during busy periods, additional delays may occur. We will endeavour to ensure your order is processed within a timely fashion.
It is possible to cancel the order if it was not processed and shipped to you. After the order was sent, we cannot make any changes.
Please log into your account and you will be able to see your tracking number. If you placed your order as a Guest, please get in touch with our customer services team who will be more than happy to assist you further.
As an alternative option you can track your order by clicking on the tracking number that was sent to your email.
We are unable to make any amendments to the delivery address once an order has been shipped. For further information, please get in touch with our customer service team.
No. All customs/import duties are paid for you.
A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.
You can send your return to us during 15 days after the order was delivered. Simply contact us at info@evessecrets.store with the return/exchange request.
Your return will be processed immediately upon receipt and the refund or replacement will be initiated as soon as possible.
Once your return order has been received, it can take up to 10 working days to process back into your account.
You can try using an alternate browser or device. You can also try using an alternate payment method. If you continue to have issues, please contact our customer services team.
You may find there is a minimum spend required, or it can only be applied to a selected range. If you continue to have issues, please contact our customer services team.
Yeas you can. Your Bank will deduct the amount equal to your order-total, all automatically. We have a built in currency converter on the site, but this is a guide only; you need to check with your preferred payment method for the exact rates, as these change.
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay & Pay Pal. All payments are done on a secure page and we do not store your card details nor share your information with any third parties.
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